At Hi Patna, we strive to provide our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.

1. Eligibility for Refunds:
   • To be eligible for a refund, the item must be unused and in the same condition that you received it.
   • Perishable goods such as fresh produce, dairy, and frozen items are not eligible for refunds due to their nature.
   • Refunds are applicable only for products with manufacturing defects, incorrect items shipped, or damaged goods during transit.
2. Time Frame for Refunds:
   • You must notify us within 24 hours of receiving your order if there is an issue that requires a refund.Refund requests made beyond this timeframe may not be entertained.
   • Proof of Purchase:To initiate a refund, you must provide proof of purchase, such as your order number and receipt.
3. Refund Process:
   • Once your refund request is received and approved, we will initiate the refund process.
   • Refunds will be issued via the original payment method used for the purchase.
     Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
4. Refund Exceptions:
   • Certain items may not be eligible for refunds due to hygiene reasons or if they have been tampered with or consumed.
   • Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.
5. Contact Us:
   • If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact us on +91-7091194111 or visit our office-Surem Niwas ,C/O Jai Prakash Narayan Singh Ashiana Road, Jagriti Nagar Rd, Khajpura, Patna, Bihar 800014.

Please note that this refund policy is subject to change without prior notice. We reserve the right to refuse or limit refunds in cases of suspected fraud or abuse of our refund policy.

 

Thank you for shopping at Hi Patna. Your satisfaction is our top priority, and we appreciate your understanding and cooperation regarding our refund policy.